As business consultants, your privacy is important to us. This Privacy Notice explains what personal data we collect from you, through our interactions with you and through our services, together with how we use and store that data and the processes we have in place to keep your data secure.
c/o Roxburgh Milkins
Merchants House North
Registered in England No: 8384358
High Growth Knowledge Company Limited
27 Old Town
Wotton Under Edge
Office: +44 (0)117 332 1002
What information do we collect?
The data retained on our records relate to:
- Referral partners
We may also hold on our records contacts made:
- via this website
- during our normal networking in the business environment in which we operate
when we consider these contacts might be interested in our services or our events. In the case of contacts made at networking events, typically these contacts will have given us their details either verbally or in the form of their business card.
In addition to information about your computer and about your visits to and use of this website (e.g. IP address, geographical location, browser type, referral source, length of visit and number of page views), we may collect, store and use the following kinds of personal data:
- Your name
- Your telephone number
- Your email address
- Your business address (which could be your home address, if that is from where you typically work)
- Your date of birth (only if needed to support grant or other applications to third parties that we are helping you with).
In addition, we may hold information relating to any correspondence carried out between you and us, either via this website or by email.
A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes.
Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. This will, however, have a negative impact upon the usability of many websites.
At any time you may request any of your rights under GDPR via email. You can read about your rights here.
Your data may be stored in our CRM, in our events portal, in our mailshot system, in our accounting system, in our email system, on our mobile phones and on other project collaboration systems we may deploy from time to time.
If you are a client or a prospect, your data may also be held in our cloud storage system in folders named for your business, and potentially in individual paper files.
Normally, we expect to keep digital client data indefinitely, and paper files for the duration of each stage of the client relationship.
Prospect data will be held in our digital files for up to 1 year or until they are qualified out or the opportunity is lost, and on paper for the same duration. After 1 year, all data relating to a prospect that has not converted to a client will be erased.
All contact data is easily accessible should we receive any request under GDPR.
We will not charge you for any response to a GDPR request. We do, however, reserve the right to charge reasonable fees for additional copies of information that has already been supplied you, and for requests that are manifestly unfounded or excessive, particularly where such requests are repetitive.
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We store all the personal information you provide in secure cloud servers which have firewall protection. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
We deploy anti-virus software on our local laptops and personal computers that will detect attempted breaches. Our external IT support deploys fire-wall and antispam software to detect breaches via email.
External breaches are raised internally and any threat to individuals whose personal data we hold will be notified immediately.
Peter Quintana is designated Director responsible for data protection.
Legitimate Business Interests
We have conducted a formal assessment, and concluded we have a legitimate business interest to continue periodically:
You may unsubscribe from all communications at any time.
New contacts will be explicitly invited to opt-in to our communications.
Should we start more regular communications, e.g. a Newsletter, all our contacts will explicitly invited to opt-in to receiving them.
We are regularly seeking to improve and extend our knowledge and understanding of the issues and challenges faced by business, and in particular high growth businesses.
We conduct research by sending out questionnaires from time to time by email. Questions relating to personal data other than that listed elsewhere in this privacy notice will be limited to age-range, gender and racial demographic. Responses can be anonymous.
If you receive one you do not need to complete it if you do not want to. If at any time you wish to stop receiving research questionnaires you can reply to the email address at the bottom of the email you receive.
Other ways we may use your data
In addition to periodically communicating with you, we may use your personal information to:
- administer the website
- improve your browsing experience by personalising the website
- enable your use of the services available on the website
- send to you items requested via the website, and supply to you services requested via the website
- send statements and invoices to you, and collect payments from you for services provided
- send you email notifications which you have specifically requested
- deal with enquiries and complaints made by or about you relating to the website.
Communicating personal information
We may share your information with our Associates in the normal course of our business dealings with you.
We will not divulge personal information to third parties without your express consent. Third parties that we may need permission to divulge information to include grant approval bodies such as Business West and InnovateUK, or Government bodies such as HMRC. Other third parties include businesses to whom we have referred you for your benefit.
We will never provide your personal information to any third parties for the purpose of direct marketing.
- to the extent that we are required to do so by law
- in connection with any legal proceedings or prospective legal proceedings
- in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk
- to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
International data transfers
Third party websites
Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
© High Growth Knowledge Company 2018. All rights reserved. This website and its content is copyright of High Growth Knowledge Company, and other copyright owners where indicated with their permission or, for library images, under non-transferable commercial licence. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.